Public Status

All Systems Operational

About This Site

Real-time information about library system outages, service updates and planned maintenance

This site is available via the "Status Page" link in the footer of the library.nyu.edu website.

Library.nyu.edu (NYU Libraries Website) Operational

E-Shelf Operational

BobCat (Books & More, Course Reserves) Operational

GetIt (Journals, Record detail page) Operational

The Arch (Articles & Databases) Operational

Interlibrary Loan (ILL) Operational

Room Reservation System Operational

BobCat Standard Operational

Archival Collections Operational

Privileges Guide Operational

MaRLI (Manhattan Research Library Initiative) Operational

E-ZBorrow Operational

EZProxy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Monitoring: Some users may be experiencing trouble when logging in to Library online systems and services.

Resolved - This incident has been resolved.
Mar 20, 16:46 EDT

Monitoring - Our teams have put a fix in place and are monitoring the system.

If you experience an issue logging in please tell us using the Report a Problem form so we can look into it.

#majoroutage
Mar 20, 13:33 EDT

Investigating - Some users may be experiencing trouble when logging in to online systems and services. Our teams are currently investigating.

The issue may be intermittent, so we first recommend waiting a few minutes and trying again.

We will send an additional update in 30 minutes.

#majoroutage
Mar 20, 13:12 EDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

NYU-NY Dibner Library - Hours Update: Fri. March 17th Dibner Library will open at 12pm, the Service Desk will be closed for the full day due to urgent University maintenance work.

Resolved - This incident has been resolved.
Mar 17, 22:01 EDT

Identified - #buildingclosure
Mar 17, 12:06 EDT

Investigating - In order to perform urgent repairs in 5 MetroTech, there is a scheduled water shutdown between 9:00 AM - 12:00 PM on Friday, March 17. Due to this work, Dibner Library will have a delayed opening to 12:00 PM and the service desk will be closed for the full day.

Regularly scheduled building and service hours will resume on Saturday, March 18.

#buildingclosure
Mar 16, 13:52 EDT

Mar 16, 2023

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Schedule Maintenance Mon. March 13: Library systems may experience brief intermittent downtime.

Completed - The scheduled maintenance has been completed.
Mar 13, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:00 EDT

Scheduled - Systems and Web Services will need to perform maintenance on our cloud infrastructure on Monday, March 13th, to make essential updates.

We expect some minimal intermittent downtime (only a few minutes at a time) on some services, especially Login, and possibly Special Collections, E-Shelf, and Persistent Links, among others.

We expect these disruptions to be minimal for our end users, but of course unexpected issues can arise. We’ll provide updates through this page in case of prolonged outages.
Mar 13, 09:54 EDT

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.