All Systems Operational

About This Site

Real-time information about library system outages, service updates and planned maintenance

This site is available via the "Status Page" link in the footer of the library.nyu.edu website.

Library.nyu.edu (NYU Libraries Website) Operational
Login ? Operational
E-Shelf ? Operational
BobCat (Books & More, Course Reserves) Operational
GetIt (Journals, Record detail page) Operational
The Arch (Articles & Databases) ? Operational
Interlibrary Loan (ILL) Operational
Room Reservation System Operational
BobCat Standard Operational
Archival Collections Operational
Privileges Guide Operational
MaRLI (Manhattan Research Library Initiative) ? Operational
E-ZBorrow Operational
EZProxy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 16:46 EDT
Monitoring - Our teams have put a fix in place and are monitoring the system.

If you experience an issue logging in please tell us using the Report a Problem form so we can look into it.

#majoroutage

Mar 20, 13:33 EDT
Investigating - Some users may be experiencing trouble when logging in to online systems and services. Our teams are currently investigating.

The issue may be intermittent, so we first recommend waiting a few minutes and trying again.

We will send an additional update in 30 minutes.

#majoroutage

Mar 20, 13:12 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 22:01 EDT
Identified - #buildingclosure
Mar 17, 12:06 EDT
Investigating - In order to perform urgent repairs in 5 MetroTech, there is a scheduled water shutdown between 9:00 AM - 12:00 PM on Friday, March 17. Due to this work, Dibner Library will have a delayed opening to 12:00 PM and the service desk will be closed for the full day.

Regularly scheduled building and service hours will resume on Saturday, March 18.

#buildingclosure

Mar 16, 13:52 EDT
Mar 16, 2023
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Completed - The scheduled maintenance has been completed.
Mar 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:00 EDT
Scheduled - Systems and Web Services will need to perform maintenance on our cloud infrastructure on Monday, March 13th, to make essential updates.

We expect some minimal intermittent downtime (only a few minutes at a time) on some services, especially Login, and possibly Special Collections, E-Shelf, and Persistent Links, among others.

We expect these disruptions to be minimal for our end users, but of course unexpected issues can arise. We’ll provide updates through this page in case of prolonged outages.

Mar 13, 09:54 EDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.